User eXperience Map
Summary
Visual representation of the user workflow for accomplishing a goal.
What it is
Key elements include:
- Questions: to signal areas where more information and understanding is needed
- Comments with known information that clarifies or lends meaning.
- Ideas to illustrate an interesting concept that could enhance a step.
Who does it
The whole project team
Why to do it
- Make team’s lack of knowledge explicit
- Good to figure out areas that need further user research
Usage
At Research and Analysis